FAQ
everything you need to know before starting a smart lock business
How to choose a right smart lock?
The price is based on products, quantity, system solutions, and more. Please send over your project demands to get a free quote.
How does the product delivered to you?
1. DHL, FEDEX, UPS, TNT for samples; Door-to-door service.
2. By air or by sea for bulk goods; airport, port receiving.
3. Support customer specifying forwarder or shipping method.
How to ensure the product quality in the production line?
We have spot inspection and finished product inspection. We check the goods one by one when they go into next step production procedure and ensure 100% double checked.
Do you provide spare parts for your products?
We provide 1% free spare parts for all bulk orders.
Contain main boards, master cards, power supply boxes, etc.
How long is the normal delivery time ?
2~3 days for samples and small orders;
3~10 days for bulk orders. Rush order is acceptable without a rushing fee.
How can I buy a One-stop system solution?
Just contact us, and our professional specialist will give you the best One-stop system solution for your project within 0.5 days.
Do you provide batteries for locks?
Considering the transportation cost and safety, most of our locks don’t provide batteries.
But we can purchase it for customers if you really needed.
What is your minimum order quantity?
There is no minimum quantity required.
Of course, if the quantity is large, the price will be more favorable.
Are you factory?
Yes, we have a factory in Shenzhen and an office in Guangzhou. Welcome to visit our factory.
Do you provide OEM or ODM?
Yes, we have a professional R&D team to meet your customized needs for lock projects.
We can also print customized logos and packaging for you.
How can I trust you for our first time cooperation?
We understand your concerns and we hope to have a good start with all customers. We can start with samples or deposits to protect your rights and protect our first cooperation.
How to take care defective products?
You just need to send us pictures and videos for checking, we will credit them to our customers or replace them in the next shipment.
What's your warranty term?
We provide a 3-year free warranty for the main parts of the lock.
Lifetime 7D x 24H online technical support.
How can I place orders?
Working with us is As easy as ABC.
Step 1: Fill in the bottom chart to get a free quote.
Step 2: Confirm the solution with a quote.
Step 3: Make a deposit and we start production