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Frequently Asked Questions
We can tell you everything about Smart Locks System
FAQ
everything you need to know before starting a smart lock business
everything you need to know before starting
a smart lock business
create your own business way
How to choose a right smart lock?
The price is based on products, quantity, system solutions, and more. Please send over your project demands to get a free quote.
How does the product delivered to you?
1. DHL, FEDEX, UPS, TNT for samples; Door-to-door service.
2. By air or by sea for bulk goods; airport, port receiving.
3. Support customer specifying forwarder or shipping method.
How to ensure the product quality in the production line?
We have spot inspection and finished product inspection. We check the goods one by one when they go into next step production procedure and ensure 100% double checked.
Do you provide spare parts for your products?
We provide 1% free spare parts for all bulk orders.
Contain main boards, master cards, power supply boxes, etc.
How long is the normal delivery time ?
2~3 days for samples and small orders;
3~10 days for bulk orders. Rush order is acceptable without a rushing fee.
How can I buy a One-stop system solution?
Just contact us, and our professional specialist will give you the best One-stop system solution for your project within 0.5 days.
Do you provide batteries for locks?
Considering the transportation cost and safety, most of our locks don’t provide batteries.
But we can purchase it for customers if you really needed.
What is your minimum order quantity?
There is no minimum quantity required.
Of course, if the quantity is large, the price will be more favorable.
Are you factory?
Yes, we have a factory in Shenzhen and an office in Guangzhou. Welcome to visit our factory.
Do you provide OEM or ODM?
Yes, we have a professional R&D team to meet your customized needs for lock projects.
We can also print customized logos and packaging for you.
How can I trust you for our first time cooperation?
We understand your concerns and we hope to have a good start with all customers. We can start with samples or deposits to protect your rights and protect our first cooperation.
How to take care defective products?
You just need to send us pictures and videos for checking, we will credit them to our customers or replace them in the next shipment.
What's your warranty term?
We provide a 3-year free warranty for the main parts of the lock.
Lifetime 7D x 24H online technical support.
How can I place orders?
Working with us is As easy as ABC.
Step 1: Fill in the bottom chart to get a free quote.
Step 2: Confirm the solution with a quote.
Step 3: Make a deposit and we start production
About Smart Lock Products
You just need to provide your project or door information, our professional team will select a best solution for you choosing.
1. DHL, FEDEX, UPS, TNT for samples; Door-to-door service.
2. By air or by sea for bulk goods; airport, port receiving
3. Support customer specifying forwarder or shipping method.
We have spot inspection and finished product inspection. We check the goods one by one when they go into next step production procedure and ensure 100% double checked.
We provide free spare parts for all bulk order.
2~3 days for sample and small order; 3~10 days for bulk order.
Just contact our sales team, our professional specialist will give you the best 1-stop system solution for your lock project.
Considering the transportation issue, most of our locks don’t provide batteries.
About SRN Lock Company
We know that the number of lamps needed for each project is not certain. We can produce according to the number you need. There is no minimum quantity required. Of course, if the quantity is large, the price will be more favorable.
Yes, we have a factory in Shenzhen and an office in Guangzhou. Welcome to visit our factory.
Yes, we have a professional R&D team to meet your customized needs for lock projects, and we can also print customized logos and packaging for you.
We understand your concerns and we hope to have a good start with all customers. You can also choose “Alibaba Trade Guarantee” to protect your rights and protect our first cooperation.
If there are some defective items, we usually credit them to our customers or replace them in the next shipment.
For all our locks, we provide a 3-year free warranty for the main parts of the lock. Lifetime 7Dx24H online technical support.
You can click the button below and contact us via email for inquiries. After discussing your needs in detail, we can complete the order directly by email.
Send your question to sales@srnlock.com for more answers and solutions.
To get a good start of selling smart lock You just need to call us now
With over 9 years of experience in this area, you can get 1-stop products with competitive factory price, powerful after-sale support, VIP buying service, marketing guidance.